Clients Rights

  1. The company recognizes and respects the dignity of each client as an individual and a human being. Every client has the right to the same consideration and treatment regardless of race, religion, national origin, age, sex, political affiliation, sexual orientation, financial status or disability.
  2. The company accommodates the written and oral communication needs of clients served according to their literacy level. The company employs a sufficient number of bilingual personnel for all programs and/or populations in which confidential interpersonal communication is necessary for adequate service delivery. The company provides telephone amplification, sign language service, or other communication methods for deaf or hearing impaired persons and designs and adapts its programs and services, as appropriate, to accommodate the visual, auditory, linguistic and motor abilities of persons served.
  3. The client has the right to receive services in a non-discriminatory manner.
  4. The client has the right to freedom of thought, conscience and religion, including the right to express and practice religious and spiritual beliefs.
  5. The client has the right to care for himself/herself as fully as he/she can and the right to receive from the company whatever care is needed.
  6. The client has the right to receive prompt evaluation and treatment.
  7. The client is encouraged to ask his/her therapist and psychiatrist about an assessment of his/her treatment issues identified, plans for his/her treatment, approximate length of stay, the outcome foreseen, discharge plans and continued care plans.
  8. The therapist will ask the client to participate in the formulation of and the review of the client’s treatment plan and in making improvements upon it as the client’s treatment progress.
  9. The client will receive consistent information about the basic expectations for use of the organization’s services, hours that services are available, rules, expectations, and other factors that can result in discharge or termination of services.
  10. The client will be treated under the least restrictive conditions for his/her condition, and he/she shall not be subjected to restraint or seclusion.
  11. The company recognizes and respects the client’s right to confidentiality. The company keeps all information about the client as confidential as the law requires.
  12. The company takes the privacy of the client’s health information seriously. The company abides by Privacy Practices laws (see Notice of Privacy Practices) with regard to releasing client information and makes every effort to notify the client and or his/her legal guardian as appropriate, prior to releasing client information.
  13. The client will not be the subject of experimental or investigative research without prior written and informed consent.
  14. The client will be afforded an opportunity to have access to consultation with a private physician at his/her own expense. In the case of a difference of opinion regarding treatment, the client may have an impartial review prior to the implementation such treatment, except in the case of emergency procedures required for the preservation of the client’s health.
  15. The client has the right to refuse any service, treatment, or medication, unless mandated by law or court order, and the client will be informed about the consequences of such refusal, which can include discharge.
  16. The client will not be required to perform services for PsychSolutions that are not included for therapeutic purposes in the client’s plan for care.
  17. Withstanding other provisions of law, the client may have access to their clinical records unless his/her physician feels that such access is consistent with his/her condition and treatment plan. This will be documented by the physician in the client’s clinical record.
  18. The agency will encourage and assist the client to understand and exercise his/her client’s rights to voice grievances, make complaints or appeals and recommend changes in policies and services to staff. In addition, the client has the right to an impartial review of violations of his/her rights assured under this section and the client will be free from restraint, interference, coercion, discrimination and reprisal. The client also has the right of access to legal counsel.
  19. The client and his/her parent/legal guardian has the right to report physical and/or sexual abuse, neglect, or domestic violence to the Florida Department of Children and Families Abuse Hotline at 1-800-96-ABUSE, and substance abuse related problems to the District Alcohol, Drug Abuse, and Mental Health Program Offices.
  20. Clients receive a schedule of any applicable fees and estimated or actual expenses, and are informed prior to service delivery about the amount that will be charged, including when fees or co-payments are charged, changed, refunded, waived, or reduced, the manner and timing of payment and the consequences of nonpayment.